In-room guest app for resorts: order, book, message reception and get help in seven languages.

AMBE is a guest app plus a staff console for one resort. A guest scans the QR code in the room or types an 8-character code from reception; from then on every order, booking and message is tied to the room, so it reaches the right team and lands on the folio. Guests order food and drinks to the room, a sunbed or a table, book spa, restaurants and activities on a real floor plan, read a searchable hotel directory, rate their stay and press an emergency button that alerts security with their room and location.

Staff work from the AMBE Admin web console and phone app: orders move from received to delivered with one tap, bookings are confirmed, guest messages are machine-translated both ways, and menus, prices, opening hours and floor plans are edited live without an app rebuild. Rooms and guest names sync from Opera PMS exports over SFTP.

What it does

• Room check-in by QR code or 8-character code; sessions end automatically at check-out
• Food and drink ordering with live status: received, preparing, on the way, delivered
• Facility and table/sunbed booking on a drag-and-drop floor plan with per-seat QR codes
• Guest-to-front-desk chat with photo attachments, translated between seven languages
• Emergency button sending room number and location to security and the duty manager
• Admin console with orders, bookings, rooms, menus, broadcasts, dashboard and Opera PMS room sync